FAQ

How do I check to see if a booking date is available? 

Visit our bookings diary on our website to check for availability. 

(we require at least a 30 min gap between bookings)

How do I make a booking? 

Visit our bookings diary for availability. If your desired date is available, then click on the + sign and complete your requirements (Please leave at least a 30 min gap between bookings). Once you have completed your requirements a bookings request will be generated which will be sent to our bookings secretary who will deal with your request usually within 1 week.

What happens after I make a booking request?

The bookings secretary will normally respond to your bookings request within 2 to 3 working days. 

You will receive a bookings confirmation email and an invoice to pay within 14 days or within 

24 hours the booking date is less than 1 month away. You may receive a phone call, email or text if the bookings secretary has any questions in relation to your booking.

If my required date is unavailable, can I be added to a waiting list if there is a cancellation?

Unfortunately, our system does not offer a waiting list option, but you are welcome to check the bookings diary to see if the date becomes available.

I made a bookings request 7+ days ago but I haven’t received a booking confirmation or an invoice?

Please check the following and if you still haven’t received this information, please contact the bookings secretary: 

Please make sure you have verified your email address via email

Please check the email address that you used to set up your Hallmaster account

Please check your Junk/spam 

Is there any booking information I need to be aware of once I have made my booking? 

You will receive booking information about your hall booking on your booking confirmation email this will include how you will access the hall upon arrival.

How can I pay for my booking?

Please make payments via BACS 

Payment details:

Platt Memorial Hall

Account: 00607673 

Sort:        51-81-07

*When making the payment, please can you add the invoice number as a reference.

Once I have received an invoice how long is it before I need to make payment?

Payments must be made within 14 days to avoid possible cancellation or within 24 hours if within 

1 month of the booking date. 

Payments must be made in full. (For bookings that exceed £200 there is an option to pay first £200 within 14 days and then the balance at a later date – but at least 1 month before the booking date) 

My invoice includes a refundable damage/disturbance bond charge. What is this?

Bookings can include a refundable damage/disturbance bond charge. 

This is a charge that will be refunded back to you within 14 days of your booking date provided the hall/s and outside areas are left clean and tidy (as you found it), the building, gardens and carpark area are not damaged and there are no disturbances or complaints from local residents. 

This damage/disturbance bond maybe partly or fully retained if the hall committee decide it appropriate. If the premises are left dirty and not as you found it, a minimum cleaning charge of £75 will apply. 

Shall I include the time I need for setting up, clearing and tidying in my booking time? 

Yes, please ensure enough time to set up and clean/ tidy by the end of your booking.

What do I do with the rubbish at the end of my booking?

We ask that we take away your rubbish with you when you depart; we have no facility for rubbish and if left, will carry a charge for the disposal of it.

Can I make amendments to my booking?

Ideally you will have planned the booking times to include set up and clean/tidy time, and you will have included any extras that you may need at the time of booking, however, will we try to accommodate requests for amendments where feasible. Please allow at least seven days before your booking date to allow for any amendments.

Who do I contact about lost property? 

Please can you make contact in the first instance with the contact numbers on the front doors to check if the item has been found and to collect the item at an agreed time.

Do you have a cancellation policy if I need to cancel my booking? 

You will find our cancellation policy on our website

What happens if there is an emergency whilst I am at the hall? 

Please find the emergency contact number of the main door of the hall.

How can I ensure I have exclusive use of the halls, kitchen and communal areas?

Please book both halls to ensure exclusive use. Hirers will have shared use of the kitchen and 

communal areas when one hall is booked.

How many car parking spaces are in the car park?

There are approximately 40 car parking spaces

Is the hall suitable for a bouncy castle?

Our large hall is suitable for a bouncy castle but must be compliant and supervised at all times

We have wide doorways, bi-folding doors and very high ceilings.  

Can we use external caterers or catering vans?

Yes, you are welcome to use outside caterers; however, you should inform us if it will be a mobile unit parked outside the hall.

Do you have a bar?

No, we do not have a bar.

What are the maximum capacity numbers of each hall? 

The main hall can accommodate up to 120 people seated at tables for a function, and the small hall 35/40 people at tables and up to 50 people theatre style.

What appliances/items can be found in the kitchen?

The kitchen includes:

Ovens x2, fridges x2, freezer, warming cabinet, kettles x2, urns x2, commercial dishwasher, sinks x3, hob, microwaves x2, a few basic cutlery items, cups x20 approx. glasses x 10 approx. tea towels, and a few other kitchen items. 

**For larger quantities of crockery, cutlery and glasses, you can add these to your booking as additional extras for a small cost.

Are tables and chairs included in a booking?

Square and rectangular tables and chairs are included in the hire charge and you will be shown where these are located.  We also have round tables and tablecloths available for hire at an additional cost.